ubisoft Platform Account Terms
When you create an account on our ubisoft platform, you agree to the terms that govern your use of our services, including deposit and withdrawal procedures, account security obligations, and dispute resolution. These terms apply whether you access ubisoft from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other location where our services are legally available.
Our ubisoft terms cover account opening, identity verification, payment processing through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, balance management, and the rules governing your interaction with sports markets, live-dealer tables, slot games, and esports coverage. We also outline your responsibilities as an account holder and the remedies available if disputes arise.
This page summarises our ubisoft account terms in plain language rather than dense legal prose. For the full binding terms, refer to our detailed terms and conditions document. If you have questions about any provision, our customer-support team is available through live chat, email, and in-app messaging during standard business hours.
Account Opening and Verification on ubisoft
To open an account on our ubisoft platform, you must be of legal age in your jurisdiction and comply with our eligibility criteria. Our ubisoft verification process requires you to provide government-issued identification, address proof, and phone-number confirmation. This Know Your Customer (KYC) process is mandatory under law in most jurisdictions and allows us to confirm your identity and prevent fraud.
We undertake to process ubisoft verification submissions promptly and to notify you of approval or rejection within established timeframes. Once verified, your identity credentials remain valid for the lifetime of your account, and you do not need to re-verify for future deposits or withdrawals. If verification is delayed or if we request additional documentation, our customer-support team will guide you through the process with clear timelines.
Our ubisoft Deposit and Withdrawal Policy
On our ubisoft platform, deposits are processed through eight major channels: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallet transfers (which settle instantly), or mobile banking, local payment, online payment, and e-wallet for virtual-account deposits (which settle within banking hours). We do not charge deposit fees, and your balance updates to your ubisoft account immediately upon payment confirmation.
Our ubisoft withdrawal policy allows you to request a withdrawal at any time. You select your preferred payment method, enter the amount, and confirm. We process withdrawals according to standard verification windows; e-wallet withdrawals typically settle faster than bank transfers because mobile-payment providers operate 24/7. We do not impose withdrawal fees or arbitrary processing delays. Your withdrawal status is visible in your account ledger, so you can track your funds from request through settlement.
We at ubisoft commit to transparent settlement and auditable transaction history for every deposit and withdrawal.
Your Account Balance and Session Management on ubisoft
Your balance on our ubisoft platform is held in your account and belongs to you at all times. You may use your balance across any game or market on our platform — football markets, live-dealer tables, slot games, or esports coverage — without restriction. Your balance carries forward across multiple sessions, so funds remain available whether you play Liga 1 matches one week and return during Piala Indonesia season the next.
We undertake to maintain accurate records of your balance and every transaction that affects it. Your ubisoft account ledger is auditable and exportable, allowing you to reconcile our records against your personal bank or e-wallet statements. If you spot a discrepancy, our customer-support team will investigate promptly and correct the error if our records are found to be inaccurate.
Key terms on our ubisoft platform
- Verification is one-time and required before deposits
- Deposits are instant for e-wallets, within banking hours for bank transfers
- Withdrawals are processed at your request with transparent status tracking
- Your balance is yours and available for withdrawal anytime
- All transactions are recorded and auditable
Our ubisoft Account Security and Responsibility
We undertake to secure your account through encryption and standard security protocols. You are responsible for maintaining the confidentiality of your ubisoft login credentials and must not share your password, security questions, or two-factor authentication codes with anyone. If you suspect unauthorised access to your account, you must notify our customer-support team immediately.
Our ubisoft terms require you to use the platform in compliance with all applicable laws in your jurisdiction. You are responsible for verifying that access and use of our platform are lawful where you reside. We reserve the right to suspend or terminate your account if we have reasonable grounds to believe that your use violates applicable law, our terms, or our responsible-conduct standards.
Dispute Resolution and Our ubisoft Support Process
If a dispute arises regarding your ubisoft account, we encourage you to contact our customer-support team first. Our support team responds to account inquiries, payment issues, and technical problems through live chat, email, and in-app messaging during standard business hours. For non-urgent matters, our ticketing system logs your request and ensures it reaches the appropriate team within established response windows.
If you have a complaint that our support team cannot resolve to your satisfaction, we provide a formal dispute-resolution process outlined in our full terms and conditions. This process gives both you and ubisoft an opportunity to present evidence and reach a resolution. If the dispute remains unresolved, you may be entitled to pursue remedies through local regulatory bodies or courts in accordance with applicable law.
Jurisdiction and Applicable Law for Our ubisoft Services
Our ubisoft platform operates only in jurisdictions where online gaming is permitted under applicable law. We do not determine which regions are legal or illegal; users are responsible for verifying their own jurisdiction's stance. Our terms are governed by the law of the jurisdiction where our ubisoft platform is licensed, as specified in our full terms and conditions document. Any disputes arising from your use of our platform will be addressed according to this governing law unless your local jurisdiction mandates otherwise.
We maintain compliance with applicable regulations in supported jurisdictions and update our policies as laws change. If your jurisdiction's legal stance on online gaming shifts, your access to our ubisoft platform may be affected. We do not advertise our services in territories where gaming is prohibited, and we reserve the right to restrict access to users from jurisdictions where regulation prevents operation.
Changes to Our ubisoft Terms and Notifications
We may update our ubisoft terms from time to time to reflect changes in law, operational improvements, or new features. We notify account holders of material changes through email and in-app notifications. Your continued use of our ubisoft platform following notification of changes constitutes acceptance of the updated terms. If you do not accept an update, you may close your account and request a withdrawal of your remaining balance.
Our ubisoft platform may experience maintenance windows, service upgrades, or temporary interruptions. We aim to schedule maintenance during low-traffic periods and to provide advance notice whenever possible. During scheduled maintenance, your account and balance remain secure, and you can resume play once the maintenance window concludes.
Our ubisoft Platform: Core Commitments and Obligations
We at ubisoft undertake to provide a secure, transparent platform for account management, deposits, withdrawals, and gaming across sports markets, live-dealer tables, slots, and esports. Our platform maintains accurate balance records, processes payments through established channels, and responds to customer inquiries with consistent service standards. We do not fabricate odds, manipulate outcomes, or impose hidden fees on any transaction.
Our ubisoft terms set clear expectations for both your conduct as an account holder and our obligations as a platform operator. Verification is straightforward, deposits arrive instantly, withdrawals are processed according to standard banking windows, and dispute resolution is available through our support team and formal escalation procedures if needed. Your account remains yours, and your balance is available for withdrawal at any time.
Services are available only where local law permits. You are responsible for verifying that your access and use of our ubisoft platform comply with your own jurisdiction's applicable laws.
Service availability
Our ubisoft platform, including all games, markets, account features, and payment processing, is available only in jurisdictions where online gaming is permitted under applicable local law. We do not unilaterally determine which regions qualify as legal or illegal; that responsibility rests with each user to verify their own jurisdiction's regulatory stance. The availability of our ubisoft services — including account creation, identity verification, deposits via DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, and BNI, gameplay, and withdrawals — depends entirely on whether your territory's laws permit or restrict such activities. If your country or region prohibits online gaming, classifies it as unlicensed activity, or restricts access to platforms like ours, we will not process your transactions. Conversely, if your jurisdiction explicitly permits online gaming under specific licensing, regulatory, or tax-reporting conditions, you may be eligible to access our ubisoft platform provided you meet those conditions. We do not advertise our services in territories where gaming is banned, nor do we actively solicit users from restricted jurisdictions. Our payment partners — DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, and BNI — enforce their own geographical and regulatory restrictions, so even if you gain access to our ubisoft platform, payment processing may be blocked if your location falls outside their permitted service area. Regulatory frameworks change over time; if your jurisdiction's stance on online gaming shifts, your access to our ubisoft platform may be affected accordingly. We maintain correspondence with regulatory authorities in supported jurisdictions to ensure ongoing compliance.
Account eligibility
To create and operate an account on our ubisoft platform, you must meet the age and eligibility requirements set by your local jurisdiction. Most territories require users to be at least 18 or 21 years old; some impose additional restrictions based on nationality, residency status, criminal history, or prior regulatory violations. When you sign up for ubisoft, you attest that you meet these eligibility criteria under applicable law. Our account-verification process includes identity confirmation via government-issued documentation and address validation, which serves as a check on the accuracy of your age and eligibility claims. If we discover that you have misrepresented your age, location, or eligibility status at any point, we reserve the right to suspend or permanently close your account and return any remaining funds after outstanding obligations are settled. We do not knowingly permit ineligible users to continue accessing our ubisoft platform, including all games, markets, and payment features. Our Know Your Customer (KYC) system is designed to identify age and residency inconsistencies during the verification phase, before significant deposits or play occurs. If verification flags an issue, we contact you for clarification; if the issue cannot be resolved satisfactorily, your account remains suspended pending further review or permanent closure. Verification documents are encrypted, stored securely, and retained according to local data-protection regulations and our internal retention policies.
Local-law responsibility
We emphasise that each user of our ubisoft platform bears sole responsibility for verifying that their access and participation comply with the laws of their own jurisdiction. We do not provide legal counsel, and we do not assess the regulatory status of online gaming in every territory worldwide. Before you sign up, deposit funds, or access our ubisoft platform, you must personally investigate whether online gaming, wagering, or games of chance are lawful where you reside. Some nations explicitly permit online gaming under strict licensing and regulatory oversight; others categorically ban it; still others operate in regulatory grey zones with ambiguous or unenforced restrictions. We cannot advise which category applies to your location. If you choose to use our ubisoft platform in a jurisdiction where online gaming is prohibited or unlicensed, you do so at your own legal and financial risk. We will not be held liable for any legal, financial, or criminal consequences arising from your use of our platform in a territory where it is unlawful. Conversely, if your jurisdiction explicitly permits and regulates online gaming, your use of ubisoft is subject to those local regulations, and you may pursue complaints or disputes through local regulatory bodies or courts. We recommend consulting local legal resources or a qualified attorney in your jurisdiction before using our platform.
Data and privacy scope
Your account on our ubisoft platform collects personal data necessary for account verification, payment processing, fraud prevention, and regulatory compliance. We gather your full name, date of birth, address, government ID number, phone number, and e-wallet or bank account details. This data is stored in encrypted databases and accessed only by our compliance, finance, customer-support, and fraud-prevention teams. We do not sell, lease, or share your personal information with third parties outside our payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) and regulatory authorities if legally required. Our detailed privacy policy, available at `/privacy-policy/`, explains data collection, retention, and your rights to access or request deletion of your information. Some data, such as transaction records and game-session logs, may be retained longer for anti-money-laundering (AML), tax reporting, and legal-hold purposes even after account closure. Any security breach or unauthorised access is reported to affected users and relevant authorities in accordance with local data-protection regulations. We use industry-standard encryption protocols to protect your data during transmission and storage, and our systems are regularly audited for security vulnerabilities. You have the right to request access to, correction of, or deletion of your personal data, subject to legal and compliance obligations.
Contact for legal inquiries
If you have legal questions about our ubisoft platform, your rights as a user, our compliance practices, or dispute resolution, you may contact our legal team through the channels provided on our `/legal/` page. We maintain a dedicated email address for legal and compliance inquiries, staffed during standard business hours with typical response times of one to three business days depending on query complexity. For urgent matters — such as suspected fraud, data breaches, or regulatory violations — you may escalate your request through our customer-support system by selecting the "Legal Escalation" category for priority handling. Our comprehensive terms and conditions, available on this site, govern the full relationship between you and our ubisoft platform and outline dispute resolution procedures, limitation of liability, and indemnification. Any legal dispute arising from your use of ubisoft will be handled according to the jurisdiction specified in our terms, unless your local law mandates otherwise. We also maintain correspondence with regulatory authorities in supported jurisdictions; if a regulatory body contacts us regarding your account or activity, we will notify you of any findings that affect your access or funds. Our legal team is available to assist with data requests, privacy inquiries, account-recovery procedures, and other legal matters related to your ubisoft account.