ubisoft Platform Privacy Notice

This page describes what we collect when you use ubisoft and how we keep that data protected. We gather personal information — your email, phone number, government ID, address, and payment details — solely for account verification, payment processing, fraud prevention, and compliance with local regulations. Our approach is minimalist: we collect only what is necessary, store it securely, and do not share it with third parties outside our payment processors and regulatory authorities.

Our ubisoft platform processes data across multiple jurisdictions. Your data may be stored on servers outside your country or region, and we comply with applicable data-protection laws in supported territories. We maintain transparent practices around data retention, user rights, and breach notification, with clear contact channels if you have privacy questions or concerns.

This notice covers what we collect, how we use it, your rights, and how to contact us if you wish to access, modify, or delete your information. It applies to all ubisoft users regardless of location, subject to the jurisdiction-restricted availability of our service.

What We Collect on ubisoft

We collect information in two categories: data you provide directly, and data we collect automatically during your use of our ubisoft platform.

Data you provide

When you create an account on ubisoft, we ask for your full name, email address, phone number, date of birth, and residential address. During account verification (KYC), we request government-issued ID documentation and a proof-of-address document such as a utility bill or bank statement. For payment processing, we collect details of your chosen funding method — your e-wallet credentials for DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, or your bank account number and routing information for mobile banking, local payment, online payment, or e-wallet virtual-account transfers.

We also collect information you enter voluntarily: session notes, support-ticket messages, and any communication you initiate with our customer-support team. If you contact us regarding a withdrawal request, account recovery, or technical issue, we retain copies of that correspondence for dispute resolution and service improvement.

Data we collect automatically

Our ubisoft platform automatically records your IP address, browser type, device identifier, and the date and time of your session. We log your game-session activity — the games you play, your balance changes, deposit and withdrawal timestamps — to maintain accurate account records and audit trails. This information helps us detect fraudulent activity, investigate disputes, and comply with anti-money-laundering (AML) regulations.

We use cookies and similar tracking technologies to remember your login status, language preference, and account settings. Our analytics systems track aggregate user behaviour — how often users access different game categories, which payment methods are most popular — to improve our platform. These analytics are anonymised and do not identify individual users.

How We Use Your Data on ubisoft

We use the data we collect for these purposes:

Account verification and compliance

Your name, ID, and address are used to verify that you are eligible to access our ubisoft platform according to local law. We cross-check your information against fraud databases and sanctions lists to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. This verification is mandatory in most jurisdictions and is performed once during account setup; the data remains valid for the lifetime of your account.

Payment processing and settlement

Your payment details are shared with our payment processors — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — solely to facilitate deposits and withdrawals. We do not store your full payment credentials; instead, we retain encrypted tokens that allow us to process future transactions without re-requesting your sensitive information. Transaction records, including amounts and timestamps, are retained for accounting, tax reporting, and dispute resolution.

Fraud detection and account security

We analyse your session data — login patterns, game activity, withdrawal behaviour — to identify potentially fraudulent activity. If we detect unusual activity, such as a withdrawal request from a new location or device, we may ask you to re-verify your identity before processing the request. This protects your account from unauthorised access and helps us prevent money-laundering and fraud.

Customer support and dispute resolution

When you contact our ubisoft support team, we use your account and session data to investigate your issue and provide assistance. If you report a missing deposit, we review your transaction history and communicate with our payment processors to trace the funds. If you contest a game outcome or balance discrepancy, we access your session logs to investigate and resolve the dispute fairly.

Service improvement and analytics

We analyse anonymised, aggregated data from our ubisoft users to understand which games are popular, which payment methods are most used, and what times of day see peak traffic. We use this information to optimise our platform, improve load times, and add features that users request. This analytics data contains no personal identifiers and cannot be traced back to individual users.

We at ubisoft believe that data minimalism and transparent use strengthen user trust; we collect only what is necessary and use it only for stated purposes.

Data Storage and Third-Party Sharing

Our ubisoft servers may be located outside your country or region. Your data is encrypted both in transit and at rest using industry-standard protocols (TLS 1.2 or higher for transmission, AES-256 for storage). We apply the same security practices regardless of server location.

Third-party processors

We share your payment information with our payment processors — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment — only to the extent necessary to process your deposit or withdrawal. We do not share your personal data with marketing companies, data brokers, or any other third parties. If local law requires us to disclose user data to regulatory authorities (such as tax agencies or anti-money-laundering regulators), we do so transparently and notify you unless prohibited by law.

Data retention

We retain your identity verification documents (name, ID, address) for as long as your account is active and for a period thereafter to comply with regulatory hold periods and dispute resolution requirements. Transaction records are retained for at least seven years to support tax reporting and regulatory compliance. If you request account closure, your personal data is anonymised and deleted according to applicable law, except where retention is required by regulation (such as AML records).

Your Rights on ubisoft

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data on our ubisoft platform. You can log into your account and update your profile information (email, phone, address) anytime. To request a complete copy of your data, request deletion, or report a privacy concern, contact our privacy team at the address provided below.

We will respond to data-access requests within timeframes specified by applicable law (typically 30 days). If you request deletion of your account, we will anonymise or delete your personal data, except where retention is required by law. We do not retain your data longer than necessary for the stated purposes or as required by regulation.

Cookies and Tracking on ubisoft

Our ubisoft platform uses cookies to store your login session, remember your language preference, and track your navigation within the platform. Essential cookies are necessary for the platform to function; optional cookies help us improve your experience through analytics. You can control cookie settings in your browser. If you disable cookies, some features of our ubisoft platform may not work as intended.

Contact Our ubisoft Privacy Team

If you have privacy questions, wish to access your data, or want to report a privacy concern, contact our privacy team through the channels listed on our `/legal/` page. We respond to privacy inquiries during standard business hours. For urgent data-protection issues, you may also contact the data-protection authority in your jurisdiction if one exists.

Our ubisoft platform is available in supported jurisdictions only. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, as well as users across other regions where gaming is lawful, are subject to this privacy notice. Services are available only where local law permits.

Our ubisoft Privacy Commitment

We at ubisoft take your privacy seriously. We collect minimal data, use it only for legitimate purposes, and protect it with industry-standard encryption. We do not sell your data, do not share it with marketing companies, and do not use it beyond what is necessary for account management, payment processing, and regulatory compliance.

This privacy notice applies to all users of our ubisoft platform, regardless of location. If your jurisdiction has stricter data-protection laws, those laws take precedence. We update this notice periodically to reflect changes in our practices or regulations; we notify users of material changes via email or through our platform.

Your privacy rights are fundamental, and we undertake to honour them consistently across all our operations. If you have questions about how we handle your data, please reach out to our privacy team using the contact information on our `/legal/` page.