About ubisoft Casino & Sportsbook

We at ubisoft provide an online entertainment service available where local law permits. Our platform brings together football markets, live-dealer tables, slot games, and esports coverage under one account, with payment integration spanning e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank virtual accounts across Indonesia.

Our ubisoft operation centres on transparency, account security, and straightforward settlement. We handle account verification, deposit processing, and withdrawal requests with the same rigour applied by traditional financial institutions. Your data is encrypted, your session history is auditable, and our customer-support team is available across multiple contact channels if you encounter questions or require assistance.

This page explains who we are, how our ubisoft platform works, and the standards we apply to account management, payment processing, and customer care. We also cover our jurisdiction-restricted service model and how local law shapes our operations.

Our ubisoft Platform and Service Scope

We at ubisoft operate a multi-product platform designed to serve users in jurisdictions where online gaming is lawful. Our service includes live football and sports markets — covering Liga 1, Piala Indonesia, Champions League, and MotoGP — alongside live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). We also offer esports coverage for Mobile Legends, Free Fire, and PUBG Mobile.

All products on our ubisoft platform share a unified account system. You verify your identity once, fund your account through our payment channels, and access any game or market without re-authentication. This unified approach means your balance moves seamlessly between football markets and live tables, between slots and esports, giving you full control over your session and account.

Our ubisoft interface integrates sports, casino, and esports under a single account

Why Players Choose ubisoft

Our ubisoft users value the transparency of our settlement process, the breadth of our payment options, and the consistency of our customer support. We do not impose surprise withdrawal restrictions, hidden fees, or arbitrary account holds. Your balance is yours, and we process withdrawals according to standard banking windows with full visibility into the status of each request.

Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta experience the same service standards. We detect your location and optimise payment routing for local banking partners, ensuring that deposits arrive swiftly and withdrawals settle without unnecessary delays.

Our ubisoft Account Verification and Payment Integration

Before you can fund an account on ubisoft, we conduct standard identity verification using government-issued documentation, address proof, and phone-number confirmation. This one-time process is called Know Your Customer (KYC) and is required by law in most jurisdictions. Our compliance team reviews submissions and typically approves accounts within established timeframes, allowing you to move forward with deposits and gameplay.

Once verified, our ubisoft payment system supports eight major channels: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallet deposits, which arrive instantly; and mobile banking, local payment, online payment, e-wallet for virtual-account transfers, which settle within banking hours. We do not charge hidden fees on any deposit or withdrawal. Each transaction receives a unique reference number visible in your account ledger, so you can cross-check our records against your personal bank or e-wallet statements anytime.

Our ubisoft verification and deposit flow is secured and transparent

Our ubisoft system stores your payment method securely and supports repeat deposits without requiring credential re-entry. If a deposit is delayed or interrupted, our customer-support team can investigate and assist with re-routing or clarification. For withdrawals, you select your preferred method — typically the same e-wallet or bank account used for deposits — enter your amount, and confirm. We process the request according to standard verification windows, keeping you informed of the status throughout.

We at ubisoft believe that account transparency and straightforward settlement are non-negotiable; our systems reflect that commitment across every transaction.

ubisoft Team

Our ubisoft Customer Support and Account Management

Our ubisoft customer-support team is available through live chat, email, and in-app messaging during standard business hours. We respond to account questions, payment inquiries, technical issues, and verification requests with consistent protocols and clear timeframes. For non-urgent questions, our ticketing system logs your request and ensures it reaches the appropriate team.

We maintain complete transaction records in your account ledger, including every deposit, session outcome, and withdrawal. This ledger is auditable and exportable, allowing you to reconcile our records against your personal statements. If you spot a discrepancy or require historical data for account recovery, our support team can pull detailed records and investigate promptly.

What our ubisoft platform provides

Unified account for sports, casino, and esports
Eight payment channels spanning e-wallets and bank virtual accounts
One-time verification valid across all future sessions
Transparent settlement and auditable transaction history
Multilingual customer support and technical assistance

Jurisdiction-Restricted Access and Our Service Model

We at ubisoft operate only in jurisdictions where online gaming is permitted under applicable local law. We do not determine which regions are legal or illegal; that responsibility rests with users to verify their own jurisdiction's stance. If your country or region prohibits online gaming, our system will not process your transactions. Conversely, if your jurisdiction permits gaming under specific licensing or regulatory conditions, you may be eligible to access ubisoft provided you meet those criteria.

Our payment partners — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment — enforce their own geographical restrictions. Even if you access ubisoft, payment processing may be blocked if your location falls outside their permitted service area. We work continuously to honour all applicable regulations in supported jurisdictions and update our access policies as local laws change.

Our ubisoft Commitment to Data Protection and Privacy

We take the security of your personal data seriously. Your government ID, address, phone number, and payment details are encrypted and stored in secure databases accessible only to our compliance, finance, and support teams. We do not sell, lease, or share your personal information with third parties outside our payment processors and regulatory authorities if legally required.

Our comprehensive privacy policy is available at `/privacy-policy/` and explains data collection, retention, and your rights to access or request deletion of your information. Some data, such as transaction records, may be retained longer for anti-money-laundering, tax reporting, and dispute resolution purposes even after account closure. Any security breach or unauthorised access is reported to affected users and relevant authorities in accordance with local regulations.

Verify

Your identity once

Fund

Eight payment routes

Play

Sports, casino, esports

Withdraw

Transparent settlement

Our ubisoft Platform: Service Standards and Support

We at ubisoft operate a transparent, secure online entertainment platform available where local law permits. Our service integrates sports markets, live-dealer tables, and slot games under a unified account system with seamless payment integration across DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts. Account verification is straightforward, deposits arrive swiftly, and withdrawals are processed according to standard banking windows with full visibility.

Our commitment extends beyond payment processing to customer support, data protection, and account integrity. Whether you have questions about football markets during Liga 1 season, require technical assistance with a live-dealer session, or need help managing your account during Idul Fitri or Idul Adha, our multilingual support team is available through live chat, email, and in-app messaging.

Services are available only where local law permits. Users are responsible for verifying that their access and use of ubisoft comply with their own jurisdiction's applicable laws.

Service availability

We at ubisoft provide our services only in jurisdictions where online gaming is permitted under applicable law. We do not unilaterally determine which regions qualify as legal or illegal; that responsibility rests with each user to verify compliance with their local statutes. The availability of our ubisoft platform — including all sports markets, live-dealer tables, slot games, esports coverage, and associated payment processing — depends entirely on whether your territory's regulations permit or restrict such activities. If your country or region prohibits online gaming, classifies it as unlicensed activity, or restricts access to platforms like ours, we will not process your transactions. Conversely, if your jurisdiction explicitly permits online gaming under specific licensing, regulatory, or tax-reporting conditions, you may be eligible to access ubisoft provided you meet those conditions. We do not advertise our services in territories where gaming is banned, and we do not actively solicit users from restricted jurisdictions. Our payment partners — DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, and BNI — enforce their own geographical and regulatory restrictions, so even if you gain access to ubisoft, payment processing may be blocked by your e-wallet or bank if your location falls outside their permitted service area. Regulatory frameworks change over time; if your jurisdiction's stance on online gaming shifts, your access to our ubisoft platform may be affected accordingly. We maintain correspondence with regulatory authorities in supported jurisdictions and update our policies to reflect changing legal landscapes.

Account eligibility

To create and operate an account on our ubisoft platform, you must meet the age and eligibility requirements set by your local jurisdiction. Most territories require users to be at least 18 or 21 years old; some impose additional restrictions based on nationality, residency status, criminal history, or prior regulatory violations. When you sign up for ubisoft, you attest that you meet these eligibility criteria. Our account-verification process includes identity confirmation via government-issued documentation and address validation, which serves as a check on the accuracy of your age and eligibility claims. If we discover that you have misrepresented your age, location, or eligibility status at any point, we reserve the right to suspend or permanently close your account and return any remaining funds after outstanding obligations are settled. We do not knowingly permit ineligible users to continue accessing our ubisoft platform, including all games, markets, and payment features. Our KYC system is designed to identify age and residency inconsistencies during the verification phase, before significant deposits or play occurs. If verification flags an issue, we contact you for clarification; if the issue cannot be resolved satisfactorily, your account remains suspended pending further review or permanent closure. Verification documents are encrypted, stored securely, and retained according to local data-protection regulations.

Local-law responsibility

We emphasise that each user of our ubisoft platform bears sole responsibility for verifying that their access and participation comply with the laws of their own jurisdiction. We do not provide legal counsel, and we do not assess the regulatory status of online gaming in every territory worldwide. Before you sign up, deposit funds, or access our ubisoft platform, you must personally investigate whether online gaming, wagering, or games of chance are lawful where you reside. Some nations explicitly permit online gaming under strict licensing and regulatory oversight; others categorically ban it; still others operate in regulatory grey zones with ambiguous or unenforced restrictions. We cannot advise which category applies to your location. If you choose to use our ubisoft platform in a jurisdiction where online gaming is prohibited or unlicensed, you do so at your own legal and financial risk. We will not be held liable for any legal, financial, or criminal consequences arising from your use of our platform in a territory where it is unlawful. Conversely, if your jurisdiction explicitly permits and regulates online gaming, your use of ubisoft is subject to those local regulations, and you may pursue complaints or disputes through local regulatory bodies or courts. We recommend that you consult local legal resources or a qualified attorney in your jurisdiction before using our platform.

Data and privacy scope

Your account on our ubisoft platform collects personal data necessary for account verification, payment processing, fraud prevention, and regulatory compliance. We gather your full name, date of birth, address, government ID number, phone number, and e-wallet or bank account details. This data is stored in encrypted databases and accessed only by our compliance, finance, customer-support, and fraud-prevention teams. We do not sell, lease, or share your personal information with third parties outside our payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, BCA, Mandiri, BRI, BNI) and regulatory authorities if legally required. Our detailed privacy policy is available at `/privacy-policy/` and explains data collection, retention, and your rights to access or request deletion of your information. Some data, such as transaction records and game-session logs, may be retained longer for anti-money-laundering (AML), tax reporting, and legal-hold purposes even after account closure. Any security breach or unauthorised access is reported to affected users and relevant authorities in accordance with local data-protection regulations. We use industry-standard encryption protocols to protect your data during transmission and storage, and our systems are regularly audited for security vulnerabilities.

Contact for legal inquiries

If you have legal questions about ubisoft, your rights as a user, our compliance practices, or dispute resolution, you may contact our legal team through the channels provided on our `/legal/` page. We maintain a dedicated email address for legal and compliance inquiries, staffed during standard business hours with typical response times of one to three business days depending on query complexity. For urgent matters — such as suspected fraud, data breaches, or regulatory violations — you may escalate your request through our customer-support system by selecting the "Legal Escalation" category for priority handling. Our comprehensive terms and conditions, available at `/terms-conditions/`, govern the full relationship between you and our ubisoft platform and outline dispute resolution procedures, limitation of liability, and indemnification. Any legal dispute arising from your use of ubisoft will be handled according to the jurisdiction specified in our terms, unless your local law mandates otherwise. We also maintain correspondence with regulatory authorities in supported jurisdictions; if a regulatory body contacts us regarding your account or activity, we will notify you of any findings that affect your access or funds. Our legal team is available to assist with data requests, privacy inquiries, and account-recovery procedures related to your ubisoft account.