Open an account on ubisoft

Account opening process on ubisoft

Creating a ubisoft account takes a few minutes, but full access to deposits and withdrawals requires identity verification. Here is what to expect at each step.

Step 1: Form submission

You fill in your username, email, password, and mobile number on this page and agree to our terms. Once submitted, we send a verification link to your email address. Check your inbox (and spam folder) and click the link to confirm your email. This step confirms that the email address belongs to you and is actively monitored.

Step 2: Phone verification

After email confirmation, we send a six-digit code to your mobile number. Enter this code in your ubisoft account settings to verify ownership of that phone number. This protects your account from unauthorised access and enables us to send important notifications and withdrawal confirmations directly to you.

Step 3: Know Your Customer (KYC) documentation

To enable deposits and withdrawals on ubisoft, you must submit proof of identity and address. Accepted identity documents include government-issued ID cards, passports, or driver's licenses. Proof of address can be a recent utility bill, bank statement, or government letter. Submit clear, readable scans or photographs. Our compliance team reviews submissions during standard business hours and notifies you of approval or requests for clarification within established timeframes.

Step 4: First deposit on ubisoft

Once verified, log into your ubisoft account and navigate to the deposit section. Select your preferred payment method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets (instant settlement), or mobile banking, local payment, online payment, e-wallet for bank virtual-account transfers (settled within banking hours). Enter your deposit amount and confirm. Your balance updates to your ubisoft account immediately upon payment confirmation. We do not charge deposit fees.

Step 5: Gameplay and withdrawal

Your balance on ubisoft is now available for use across all sports markets, live-dealer tables, slot games, and esports. When you are ready to withdraw, log into your account, select your preferred payment method, enter the amount, and confirm. We process withdrawals according to standard verification windows; e-wallet withdrawals typically settle faster than bank transfers. Your withdrawal status is visible in your account ledger at all times.

Help during account opening on ubisoft

If you encounter any issues during account creation, verification, or your first deposit on ubisoft, our customer-support team is available to assist. We respond to account inquiries through live chat (within standard business hours), email, and in-app messaging. For KYC document questions, our compliance team can clarify which documents we accept and why. For payment issues, we can liaise with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet on your behalf to trace a pending deposit or investigate a failed transaction.

If you forget your password or lose access to your email or phone number, we can help you regain control of your account. Contact support with your username and any identifying information, and we will guide you through account recovery steps. Once recovered, you can update your contact details and restore access to your balance.

Account opening on ubisoft is straightforward because we have designed the process to be clear at every step. If anything is unclear, do not hesitate to reach out.