ubisoft FAQ
Users accessing our ubisoft platform ask questions across several key areas: account creation and security, payment processing and withdrawal, game rules and market mechanics, and the jurisdictional scope of our service. This page answers the most common inquiries to help you navigate account setup, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, gameplay on live-dealer tables and slots, and our data practices.
We have assembled this FAQ to address questions that arise before account creation, during verification, and once you are an active user on ubisoft. Each answer is written in plain language and includes references to relevant policy pages where deeper detail is available. If your question is not covered below, our customer-support team is available through live chat, email, and in-app messaging during standard business hours to provide further guidance.
For legal questions about jurisdiction, eligibility, data retention, or service availability, please refer to our legal notice page at `/legal/`. For complete terms governing gameplay, account suspension, and dispute resolution, see our terms and conditions at `/terms-conditions/`. Our privacy policy at `/privacy-policy/` explains how we collect, store, and protect your personal information during account creation, KYC verification, and ongoing transactions.
- Account and registrationhow to start, KYC verification, password recovery, and account eligibility
- Payments and transactionsdeposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and deposit fees
- Games and marketslive-dealer tables, slots, sports betting on Liga 1 and other tournaments, and promotion codes
- Security, data, and service scopeaccount protection, data handling, response times, and where ubisoft is available
The questions and answers below cover the most common topics our users encounter. Answers are written to address practical concerns about account setup, payment processing, gameplay, and support. For information not listed here, please contact our customer-support team or visit our policy pages.
Account and registration
No. Each person is permitted one active account on ubisoft. We use name, date of birth, email, phone number, and government ID to verify identity during KYC. If we detect that you have opened multiple accounts, we may suspend or close all associated accounts. This policy protects against fraud, underage access, and circumvention of withdrawal or self-imposed account limits. If you believe your account has been compromised and wish to close it and open a new one, contact our customer-support team to discuss account recovery options before creating another account.
We do not charge deposit or withdrawal fees on ubisoft. However, your e-wallet provider or bank may apply their own fees when processing transactions through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Check your payment provider's fee schedule before depositing. The amount that arrives in your ubisoft balance is the amount you sent, minus any fees your bank or e-wallet deducted. Likewise, when you withdraw, we transfer the full amount you requested; any fees charged by your bank or e-wallet are deducted on their end, not ours.
Live-dealer tables on ubisoft feature blackjack, roulette, baccarat, and Dragon Tiger streamed from multi-camera studios. You interact in real-time with a live dealer and other players; outcomes are determined by actual cards, wheels, or tiles. Slots — such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways — are independent games run on random-number generators. Each spin is independent; you do not compete with other players. Live-dealer tables require faster decision-making; slots allow you to set your pace. Both are available on ubisoft; choose based on your preference for interaction and gameplay speed.
Payments and transactions
Promotion codes on ubisoft are entered during account creation or in your account settings under "Bonuses" or "Promotions." When you sign up, look for a field labeled "Promotion Code" or "Bonus Code" and paste your code before confirming your account. If you have an existing account, log in, navigate to your account menu, select "Bonuses," and enter the code there. We validate the code and credit any eligible bonus or promotional funds to your account according to the terms of that promotion. If a code is invalid, expired, or has reached its usage limit, we notify you and do not credit anything.
We collect your name, date of birth, address, government ID number, phone number, and payment-method details to verify your identity (KYC), process deposits and withdrawals, and comply with anti-money-laundering and tax-reporting regulations. Your data is encrypted in transit and at rest, stored in secure databases, and accessed only by our compliance, finance, customer-support, and fraud-prevention teams. We do not sell or lease your data to third parties outside our payment processors and regulatory authorities. For full details on data retention, your rights, and how to request deletion, see our privacy policy at `/privacy-policy/`. Some transaction records are retained longer for legal-hold and dispute-resolution purposes.
Our customer-support team responds to live-chat inquiries during standard business hours, typically within minutes to a few hours. Email inquiries receive a response within one to three business days, depending on complexity. For urgent account issues — such as suspected fraud, unauthorized access, or KYC document rejections — contact our customer-support team through the "Account Priority" or "Urgent Escalation" channel for faster handling. Payment-related queries (deposit delays, withdrawal status) are usually resolved within one business day. KYC document reviews normally complete within one to three business days once submitted. If your query remains unresolved, contact our support team for escalation to a supervisor.
Yes. ubisoft supports bank virtual-account transfers via mobile banking, local payment, online payment, and e-wallet. When you select a bank transfer as your deposit method, we generate a unique virtual account number linked to your ubisoft account. You transfer funds from your personal bank account to that virtual account; our system credits your ubisoft balance once the bank confirms receipt, usually within banking hours (Monday to Friday). E-wallet options — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment — settle instantly. Choose bank transfers if you prefer processing through your traditional bank account, or choose e-wallets for faster settlement.
Games and markets
ubisoft is available only in jurisdictions where online gaming is permitted by local law. We do not determine which regions are legal or illegal; that responsibility rests with you to verify compliance with your jurisdiction's laws. If your country or region bans online gaming, classifies it as unlicensed, or restricts access to platforms like ubisoft, you may not be able to access our service legally. Players in supported jurisdictions in Indonesia — including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta — who verify they meet local eligibility requirements may access ubisoft, subject to their bank's or e-wallet's restrictions. Before signing up, verify that online gaming is permitted where you reside. See our legal notice at `/legal/` for full details on service scope and jurisdiction restrictions.
Security and account care
KYC (Know Your Customer) verification on ubisoft requires you to submit a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter). You upload clear scans or photographs through your account settings. Our compliance team reviews your documents during standard business hours and notifies you of approval or requests for clarification within one to three business days. Once approved, all features on ubisoft — deposits, withdrawals, and gameplay — are unlocked. If documents are rejected, we explain why and invite you to resubmit corrected versions. KYC is required by law in most jurisdictions to prevent money laundering and ensure account holders meet age and eligibility requirements.
If you forget your password, click "Forgot your password?" on the login page and enter your email address or username. We send a password-reset link to your email; click it and create a new password. If you no longer have access to your registered email or phone number, contact our customer-support team with your username and any identifying information (such as partial government ID number or account-opening date). Our support team will verify your identity and help you regain access. Account recovery takes one to three business days depending on the verification required. For security reasons, we do not reset passwords or provide access without confirming your identity.
ubisoft covers major football tournaments and sports events, including Liga 1 (Indonesian Premier League), Piala Indonesia, AFC Asian Cup (Piala AFF), Champions League, Premier League, and MotoGP. We also offer badminton and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables provide blackjack, roulette, baccarat, and Dragon Tiger. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Markets are updated regularly to include upcoming tournaments and seasonal events. Check your ubisoft account dashboard for current available markets and upcoming fixtures.
If you notice unauthorized activity, failed login attempts, or missing funds on your ubisoft account, change your password immediately and contact our customer-support team right away. Explain what you observed and when. Our fraud-prevention team will review your account history, secure it against further unauthorized access, and investigate the incident. If unauthorized transactions occurred, we work to recover your funds according to our fraud-recovery procedures outlined in our terms and conditions. Do not share your password or account credentials with anyone. Enable two-factor authentication if available. For urgent fraud reports, use the "Urgent Escalation" or "Security Incident" channel in our customer-support system for priority handling.