ubisoft Casino & SportsbookDANA, e-wallet, mobile banking, local payment, online payment Deposit

Service availability

We at ubisoft operate only in jurisdictions where local law permits. Service availability varies by region and regulatory environment. Account holders in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and surrounding areas may access our platform subject to local legal frameworks. We do not offer our services in jurisdictions where online wagering is prohibited by statute or regulation. Users are responsible for verifying that their own jurisdiction permits access to and use of online-gaming platforms before opening an account. Access restrictions may change based on evolving regulatory conditions. If you are unsure whether our service is available in your location, contact our support team via email or live chat for clarification.

Account eligibility

Account holders must meet eligibility criteria to register on ubisoft. We require users to be of legal age in their jurisdiction; in most supported regions, this threshold is 18 years or older. During account registration, we request email, phone number, and identity verification documents to confirm identity and age. KYC (Know Your Customer) verification is mandatory before any deposit or withdrawal. The verification process involves uploading a government-issued ID (passport, driver's license, or national ID) and a proof-of-address document (utility bill, bank statement, or similar). This process typically completes within subject to verification. Only verified accounts may access deposit and play features. We reserve the right to decline accounts that fail verification or appear non-compliant with our terms.

Local-law responsibility

Users of ubisoft are solely responsible for determining whether access to and use of our platform complies with the laws of their jurisdiction. Online gaming is regulated differently across regions; in some areas, private platforms are permitted; in others, they are restricted or prohibited. Before opening an account, you must review your local gambling and gaming laws. We provide a jurisdiction notice on our site stating that service availability is subject to local law, but we do not offer legal advice. Users who access ubisoft from a jurisdiction where it is prohibited do so at their own legal risk. We may restrict or close accounts if we discover they are being accessed from prohibited jurisdictions. If you have questions about legal compliance in your region, consult a local attorney or your jurisdiction's gaming regulator.

Data and privacy scope

ubisoft collects personal and financial data to operate our platform and comply with anti-money-laundering and KYC regulations. Data collected includes name, email, phone number, identity document information, address, date of birth, and bank or wallet details. All personal data is encrypted using SSL and stored on secure servers. We do not share personal information with third parties except where required by law (e.g., regulatory authorities, law enforcement) or for legitimate business purposes (payment processors, identity-verification vendors). Account holders may review their stored data by logging in and visiting the account settings menu. For detailed information on data retention, access rights, and deletion requests, see our privacy policy. Users may request data deletion by contacting support, subject to applicable legal and regulatory requirements.

Contact for legal inquiries

If you have legal, compliance, or regulatory questions regarding ubisoft, our support team is available via multiple channels. Email inquiries related to legal matters should be sent to our compliance contact address, visible in the account footer. Email responses are typically provided within 24–48 hours. Live chat support can direct you to the appropriate team for jurisdiction-specific questions. For formal legal notices or regulatory communications, contact our registered agent or legal department through the address listed in our terms of service. We maintain records of all regulatory communication and respond to official inquiries in accordance with applicable law. If you believe our service violates local law in your jurisdiction, you may report the concern to your local gaming regulator or law-enforcement agency.